Business Policy
Delivery Conditions
The Company will ship the products after verifying that the customer has confirmed the order and notified payment. Customers can contact the Company during the Company’s business days and hours (open Mon–Fri, 08:00–18:00). The Company reserves the right to provide service to customers outside business hours. The Company will ship the products within three business days via a delivery agent company (Kerry Express, Flash), and the products will normally reach their destination within 3 of the Company’s business days. For orders that are confirmed and for which payment is notified after 11:00, the Company will ship the products on the following day, counting the next business day.
Cancellation Policy
You can cancel an order only while the order is still in “processing” status. We will accept cancellation requests made only by calling the customer service center, buddybitesclubofficial, at 080-xxx-xxxx, and will not acknowledge or accept cancellation requests made by any other method, such as via email.
– If the relevant products have already been packed or shipped, you will not be able to cancel the order.
– If you have already received the products and they are damaged or do not match the order, you can still cancel the order under the return policy within 7 days (see below).
Shopping and Return Policy
Customers can exchange/return any product that is defective or unopened within 7 days from the date you received the product (based on the delivery receipt document). The product to be returned must be in the same condition as when you received it. The Company will exchange/return products under the following conditions:
The product is defective, damaged, and cannot be used normally.
The wrong type, formula, or size of product was sent.
The product or its packaging is damaged.
Note
The product must not have been used / or it may be tried but must remain in new condition.
The product must be returned together with its packaging and accessories.
If you have had the product for more than 7 days, the Company reserves the right not to accept the return.
For products on special clearance (Stock Clearance), the Company reserves the right not to accept returns or refunds in any case.
How to Return Products
If you wish to return a product, please review the details of the return policy to verify that your returned product meets the return conditions. If you wish to return/exchange a product for a new one, please add us at https://www.facebook.com/buddybitesclub (Messenger) to file a request to exchange/return the product.
Checking Return Status
The exchange / refund process will begin after the Company has completed the assessment of the product returned by you. This quality assessment process may take approximately 7 business days from the date the Company receives the returned product. You can contact the Call Center at 080-xxx-xxxx for inquiries.
Return Shipping Costs
If the product you received is incorrect, defective, or damaged, the Company is happy to exchange the product and send it to the address specified in the order document, free of any charge.
Product Exchange
As soon as we receive your returned product, we will assess it and check its quality. This process will take no more than 7 business days from the date the Company receives the returned product. After the exchange for a new product is approved, the Company will ship the new product to you according to the specified delivery time.
Refund Policy
The Company will refund the full amount of the order to the customer in cases where the Company is unable to find a product to exchange or replace the original product you ordered.
For a refund, you must submit documents and banking evidence so that the Company can process the refund into your bank account. The processing period will be no more than 30 business days, and the Company will notify you once the refund has been completed.
Note: The supporting documents required for a refund request are:
1. A copy of your ID card.
2. A copy of the front page of your bank account, both signed as certified true copies. (The name on the bank account must match the name of the person who placed the order.)
Contact Us
If you have any questions about this privacy statement or the website’s practices, you can contact us at:
Preserve Food Specialty Co., Ltd.
77 Moo 6, Rama 2 Road, Khok Kham Subdistrict, Mueang District, Samut Sakhon 74000
Tel. 061-7693535, 034-110555
