Payment Policy
Once a customer has ordered products at www.buddybitesclub.com, the customer can choose from 2 payment methods:
1. Online payment by credit / debit card
Step 1: Once the customer has selected the products, click to place the order.
Step 2: Enter your name, address, and telephone number details.
Step 3: Check the shipping details and confirm.
Step 4: Choose the credit card payment method, enter the information correctly, click to confirm the order, and enter the OTP code sent to your mobile phone to confirm payment. This completes the process. The customer will receive an email confirming the order and payment, along with an order number.
Step 5: www.buddybitesclub.com verifies the payment and proceeds to ship the products.
2. Payment by bank transfer (Mobile banking)
Step 1: Once the customer has selected the products, click to place the order.
Step 2: Enter your name, address, and telephone number details.
Step 3: Check the shipping details and confirm.
Step 4: Choose the bank transfer payment method, select the bank, enter the information correctly, and click to confirm the order. The customer will receive an email confirming the order and payment, along with an order number.
Step 5: www.buddybitesclub.com verifies the payment and proceeds to ship the products.
Note
www.buddybitesclub.com will decline a transaction if a risk is found in the order or payment, in which case the customer can contact their bank to find the cause afterward. www.buddybitesclub.com will immediately cancel any order for which payment has not been made within 24 hours.
Shipping Process
Shipping cost and delivery areas: The shipping cost is shown on the page before payment, and this price already includes VAT. After receiving the order confirmation email, the customer will receive the products within 1–7 business days, depending on the delivery. If there is any change during the delivery period, the customer will be notified by email or telephone by our team at www.buddybitesclub.com.
Receiving the Products
The customer will receive a Tracking Number to check the delivery status. The customer has the right to refuse to accept the products in cases where the product code, price, formula, or shape does not match what the customer ordered from the website, or where the product is defective, scratched, or has missing parts or accessories as specified on the website. www.buddybitesclub.com will send a replacement to the customer free of shipping charge.
In the event of any questions or complaints regarding orders placed with buddybitesclub through online channels, the customer can report them at 061-7693535, 034-110555.
